Brown Cowhide Fur Leather Jacket

RETURN AND REFUND PROCESS

Dear Valued Customers,

At Vanquishe, your satisfaction is our top priority with every purchase. We know that sometimes things don’t work out, and you might need to initiate a return or request a refund. To simplify this process for you, we’ve put together a comprehensive guide to assist you with returns and refunds.

Order Not Received

There are two possible situations when a customer hasn't received their order:

• The package is still in transit.
• The package has been lost or returned to the sender.

Order Received

When a customer receives their order but encounters issues, there are two main categories to consider:

1. Not Quality Issues:

This includes issues unrelated to product quality, like the delivery is delayed or the customer doesn’t like the products. In such cases, customers can receive compensation through discounts, gifts, or a refund or replacement right away.

2. Quality Issues:

This includes genuine quality-related issues, like the product that arrived is damaged or defective, the color did not match the order, or missing items or incorrect products were sent.

If you encounter any of these issues related to your order, you will be provided immediate compensation options including discounts, gifts, replacement products, or refunds.

Important Notice

• We kindly request a response within three days if you encounter any issues with your order; otherwise, we will be unable to assist you.
• Some items, such as customized products or sale items, may not be eligible for return or refund.

Contact Us

Feel free to contact our customer service or email us at [email protected] for assistance with returns, refunds, or other order queries. Our team will provide the best possible solution shortly.